FAQ

What services do you offer?

We offer a comprehensive range of home care services including companion care, personal care assistance, meal preparation, medication reminders, light housekeeping, and transportation services. Our caregivers are trained to provide compassionate, personalized care tailored to each client's unique needs. Please click this link for more details: https://happyuhomecare.com/collections

Are your caregivers certified and insured?

Yes, all of our caregivers are certified, bonded, and insured. They undergo comprehensive background checks, skills assessments, and ongoing training to ensure the highest quality of care. We are committed to maintaining the highest standards of professionalism and safety.

Can I choose my caregiver?

Finding the right caregiver match matters deeply! We thoughtfully pair clients with caregivers based on care needs, personality, preferences, and availability. 
If you have specific requests or feel a different fit would be better, we’re always happy to work with you to find the right match. So, the short answer is YES.

What languages do your caregivers speak?

Our caregivers currently speak English, Spanish, Armenian, and Russian. 
Our caregiver team is continually growing to better serve the diverse needs of our community. 
If you or your loved one would be more comfortable with a caregiver who speaks another language, please reach out—we’ll always do our best to accommodate your family’s needs.

What if the caregiver isn’t the right fit?

Finding the right match is essential!!!
If the caregiver doesn’t feel like the right fit, simply let us know - we’ll gladly work with you to find a better match. 

Will I have the same caregiver each visit?

Consistency and familiarity are very important, especially when trust and routine matter. Whenever possible, we aim to provide the same caregiver for each visit so your loved one can build a comfortable, trusting relationship. If scheduling adjustments are ever needed, we’ll communicate with you and work to ensure continuity of care.

What happens if my caregiver calls out sick?

We understand how important reliability is when your loved one depends on care. If a caregiver is unexpectedly unavailable, we will do our best to arrange a qualified replacement as quickly as possible and keep you informed every step of the way.

Do you offer 24/7 care?

Yes, we provide flexible care options including 24/7 care, overnight care, and hourly visits. Whether you need round-the-clock assistance or just a few hours of support each week, we can create a care plan that fits your schedule and budget.

Do you have a minimum number of hours?

To provide consistent, high-quality care and ensure meaningful support for each visit, our standard minimum is 4 hours per shift. If your needs are unique, please reach out—we’re always happy to discuss possible solutions.

Do you provide dementia or Alzheimer’s care?

YES

Is there a contract or long-term commitment?

No - our care is designed to be flexible around your family’s needs. There is no long-term commitment, and services can be adjusted as care needs change.

How is the care plan created?

Every care plan begins with getting to know you and your loved one’s unique needs, routines, preferences, and goals. We’ll discuss the type of support needed, schedule preferences, and any specific concerns, then create a personalized care plan designed around around it all. If needs change, the care plan will be adjusted accordingly, of course after you approve.

How quickly can the service start?

We understand that care needs can feel urgent. In many cases, services can begin within a few days, depending on the type of care needed, scheduling requirements, and caregiver availability in your area. 
If your situation is time-sensitive, please reach out over the phone (Text or call  661-672-6322 or 818-723-0320) - we’ll do our very best to accommodate your family as quickly as possible.
24/7 live support will get back to you asap.

How much does care cost?

Home care pricing is personalized based on the level of support needed, care schedule, and weekly hours requested. We’re happy to provide a customized quote after learning a little about your loved one’s needs—always with no obligation.

What areas do you serve?

We are licensed to  serve all 88 incorporated cities in Los Angeles County, including but not limited to: Glendale, Burbank, North Hollywood, Northridge, Los Angeles, Santa Clarita, Long Beach, and surrounding communities. Our service area is continually expanding to meet the needs of more families. Please contact us to confirm that we serve your specific location.

How do I get started?

Getting started is easy! Simply contact us for a free consultation. We'll discuss your needs, answer your questions, and create a personalized care plan. Once you're ready, we'll match you with one of our most qualified caregivers to meet your specific requirements and preferences.

Can I speak to a live person? 

Absolutely! Please call or text us at 📞 661-672-6322 or 📞 818-723-0320 to speak with one of our friendly care coordinators.
We’re happy to answer any questions you may have - whether you’re exploring care options, wondering how services work, or simply not sure where to begin. The more we learn about your needs, the better we can guide and support you.